• Home
  • >
  • Enterprise Applications
  • >
  • SMART Service Desk – IT Service Management Application

SMART Service Desk – IT Service Management Application

Overview

SMART Service Desk is an ITIL-based and ITIL-certified (Pink Verify® Certified) IT Service Management Application for managing all your IT Services Delivery, Help Desk and IT Services Management Compliance and Governance.

SMART Service Desk is used – as of today – by more than one million users worldwide. It is the most comprehensive IT Service Management Application that you can find.

SMART Service Desk will fulfil and cover your IT requirements:
  • ✓Service Catalog
  • ✓Service Portfolio Management
  • ✓Service Level Management
  • ✓Incident Management
  • ✓Request Fulfillment
  • ✓Problem Management
  • ✓Change Management
  • ✓Release Management
  • ✓Service Asset and Configuration Management
  • ✓Knowledge Portal
  • ✓Survey Management
  • ✓Reports
  • ✓Dashboards
  • ✓Asset Management
  • ✓Auto-Asset Discovery
  • ✓SMART Service Desk Mobile Application
SMART Service Desk Benefits over the Cloud
  • Subscription includes Cloud Hosting and Platforms
  • Subscription includes Customer and Technical Support
  • Flexibility in selecting your “preferred” Cloud Hosting location
  • Top Levels of Data Security
  • Free upgrades and new features included in Subscription

Available for you to select from the following Clouds:

Can be purchased as a license (on-premise deployment)

Enterprise Applications

ERP+ – Enterprise Resource Planning

WorkshopMaster – Vehicle Workshop Management

Arabic Pre-Processor API

Mobile Workforce – Work Force Tracking

ePRO – Procurement Management

PressMaster – Digital Press Management

WorkflowMaster – Business Process Management

DocumentMaster – Documents Management & Archiving

AssetMaster – Fixed Assets Management

Career Pro – Human Resources Management

BookMaster – Library Management

eHRM – Human Resources Management